A typical limo cancellation policy asks for notice before pickup, and at Riding Loft Limo that notice is 12 hours for every booking, including airport transfers. Cancel at least 12 hours ahead and there is no penalty; cancel later, or fail to show, and a charge applies. Flight changes need 5 hours’ notice, airport wait time starts after 45 minutes on domestic flights and one hour on international, and hourly bookings bill in 30-minute steps.
Most companies bury these terms in small print. This page explains ours in plain English, with real examples, so you know exactly what you are agreeing to before you book. The full text is on our Terms & Conditions page.
How a Booking Becomes Confirmed
A reservation made online is a request until one of our representatives approves it. Once approved, you receive a confirmation by email with the vehicle, the pickup details and the final price. Nothing is final until that email arrives, which protects you from paying for something that was never actually scheduled.
Payment is simple: the balance is paid to your chauffeur on the day of the ride, before the run begins. Corporate clients can set up invoiced billing through our corporate account program.
Cancellations: The 12-Hour Rule
Every reservation must be cancelled at least 12 hours before pickup to avoid a penalty. That applies to airport runs, hourly bookings and event transportation alike. You can cancel by phone, text or email using the contact details on your confirmation.
- Cancel 2 days ahead: no charge.
- Cancel 14 hours ahead: no charge.
- Cancel 4 hours ahead: a cancellation charge applies, because the chauffeur and vehicle were already committed.
Why 12 hours? It is the window we need to release the vehicle to another client. Peak dates such as graduation weekends and December Saturdays fill fast, and a late cancellation usually means a car sits idle.
Changing a Reservation
Plans move. Pickup times, addresses and passenger counts can be changed by contacting us, and changes made well ahead are easy to absorb. Two rules matter most:
- Flight changes need 5 hours’ notice. If your flight is moved, tell dispatch at least 5 hours before the scheduled pickup. Without that notice, the full fare for the scheduled ride is charged.
- Group size cannot exceed the vehicle. Vehicles cannot be loaded beyond their seating capacity, so a growing group may need a larger vehicle. Check our fleet or the guide to how many people fit in a limo.
Airport Wait Time and Overtime
Airport pickups include generous free waiting because flights land late and bags take time. Wait time starts after 45 minutes on domestic flights and one hour on international flights. After that, it is billed at $1.50 a minute for a sedan and $2.50 a minute for an SUV. Because we track your flight number, the clock starts from when your flight actually lands, not the original schedule.
For pickups away from the airport, overtime begins after the first 15 minutes beyond the prearranged time on your run sheet, at the same per-minute rates.
Hourly Bookings: How Time Is Counted
Hourly and as-directed rides are billed by the hour at the vehicle’s hourly rate. The final charge reflects the actual ride time plus garage-to-garage time, which is the time the chauffeur spends driving to your pickup and back from your drop-off. The minimum garage-to-garage time is 30 minutes, and all time-based charges are billed in 30-minute increments. Our minimum hours guide explains how this compares across Boston.
No-Shows and Missed Pickups
If you cannot see your chauffeur, do not leave the pickup point. Call or text the number on your confirmation first. Leaving without calling is treated as a no-show and is charged at the full contracted price. We also ask every client, international travelers included, for a working cell phone number so the chauffeur can reach you.
Weather, Breakdowns and Things We Cannot Control
- Winter roads: we are not responsible for delays, or for ending a run, when roads are unsafe because of snow, ice or accidents. Our winter reliability protocol explains how we plan around storms.
- Mechanical problems: if a vehicle breaks down during a charter, we make up the lost time on a date agreed with you.
- Items left behind: collect all luggage and belongings at drop-off. We cannot be responsible for articles left in the vehicle or for bags lost by an airline.
Vehicle Care and Conduct
The person who books is responsible for any damage caused by their party. A $100 fee applies for each carpet or seat burn, and a $250 sanitation fee applies if the vehicle needs cleaning after spills or sickness. Alcohol consumption and drug use are prohibited by law, and any fines are paid by the customer. Standing through the sunroof is illegal, and smoking is at the chauffeur’s discretion. The chauffeur may end a run, without refund, in cases of blatant misconduct.
Why Clear Terms Matter
Hidden terms are the most common source of limo disputes in the Boston market. Before booking with any company, ask for its cancellation window, wait-time rules and extra fees in writing; our list of questions to ask a limo company and the red flags in a cheap quote will help. Couples planning a wedding should also read our guide to wedding transportation contracts.
Questions about a policy before you book? Call (857) 285-1888 or request a reservation and we will confirm everything in writing.
Booking Policy FAQs
What is Riding Loft Limo’s cancellation policy?
Cancel at least 12 hours before pickup, including airport transfers, to avoid a penalty. Later cancellations are charged.
Can I change my pickup time after booking?
Yes. Contact us as early as possible. Flight changes must reach dispatch at least 5 hours before pickup.
What happens if I cancel a limo at the last minute?
A cancellation inside 12 hours of pickup is charged because the vehicle and chauffeur were already committed.
How long will my chauffeur wait at Logan?
45 minutes after landing for domestic flights and one hour for international flights, before wait time is billed.
How much is limo wait time in Boston?
Ours is $1.50 a minute for a sedan and $2.50 a minute for an SUV once the free waiting period ends.
When do I pay for my ride?
The balance is paid to the chauffeur on the day of the ride, before the run begins. Corporate accounts can be invoiced.
What if snow cancels my event?
Call us as early as possible. We are not responsible for delays or ended runs caused by unsafe winter roads, and we plan storm days in advance.
